Relay
RelayShop & road service
Shop + road service · Live GPS · Voice

Run the shop and the road from one work order.

Relay connects your office, your mechanics and your fleet customers on the same job — from the call, to the mechanic on the shoulder, to the paid invoice. Live, on every phone.

1 work order
from the call to the paid invoice
Live
mechanic GPS and ETA for your customers
Every phone
office, mechanics and fleets — no special devices
Sound familiar?

Running a truck shop shouldn't mean running on phone calls and whiteboards.

“Where's that truck at?”

A live board of every job

Every work order sits on one board with its stage, its technician and how long it has waited, so stuck jobs stand out before a customer calls.

“When is the tech getting here?”

A tracking link, not a phone call

Send a link from the work order. The customer follows the repair from their phone, with no account, and sees the technician on the way for roadside jobs.

“Did they approve the estimate yet?”

Approval in one tap

Customers approve or decline the estimate from a link. Approved work becomes the invoice, with your terms and warranty printed on it.

“Which yard was that customer?”

Every location kept separate

Each location has its own logo, details, customers and invoices. Switch between them in one tap; nothing gets mixed up.

Why shops use Relay

1

Run the floor and the road together

In-shop work and roadside calls on one board, with dispatch and live technician positions.

2

Get approved and paid faster

Estimates approved by link, professional invoices by email, and reminders for anything past due.

3

Keep customers in the loop

Automatic updates at each stage, a tracking link, and a review request once the job is done.

Features

Everything a truck shop needs. Built for the road too.

From the moment a request comes in to the second the truck rolls out — one job, one record, everyone in sync.

Work orders

The shop board

Every job from new to invoiced on one board. Drag a card to move it; open it for everything about the job — diagnosis, estimate, labor, parts, photos, messages and history.

  • Drag-and-drop stages from estimate to invoiced
  • Live technician on every card
  • Waiting for approval or parts stands out
Roadside

Dispatch with live GPS and ETA

See every road call and every mechanic on one map. Assign the nearest available mechanic; they accept on their phone, and you and your customer watch the ETA count down.

  • Mechanics ranked by distance and availability
  • Accept or decline from the phone, with a reason
  • Your fleet customer sees the ETA — fewer “where is he?” calls
Natasha · Voice

Hands-free in the bay

Mechanics tap the mic and talk: start repair, add parts, leave a note, ask what's wrong with the truck. Natasha answers out loud, and the office gets a daily briefing of what needs attention.

  • Voice commands that follow the same rules as the buttons
  • Asks before completing jobs or adding parts
  • Daily briefing: parts, approvals, invoicing, overdue
Parts

Scan vendor invoices into stock

Take a photo or drop a PDF of a FleetPride or dealer invoice. Relay reads every line, matches it to your parts, and you review before anything goes into stock.

  • Lines matched by part number or cross-reference
  • New parts and vendors created for you
  • The same invoice twice is caught
Parts

Barcode scanning and VIN fitment

Scan a part with the phone camera to find it instantly. Scan or type a VIN to fill in year, make, model and engine. Relay warns before a part that doesn't match the truck goes on the job.

  • Barcode, part number and cross-reference lookup
  • VIN decode with check-digit validation
  • Fitment from your notes and your shop's history
Fleet portal

Your customers, in the loop

Fleet customers request service, follow the mechanic's ETA, approve estimates, see photos and invoices, and look up every unit's repair history — without calling you.

  • Service requests straight into your queue
  • Estimate approval from any phone
  • Every unit's history in one place
And more

Everything else, built in.

No add-ons. Unlimited users — your office, every mechanic, and your fleet customers.

Estimates & approvals

Customers approve from a link on their phone — or you record a phone approval.

Digital inspections

Pass, monitor or repair, with photos and recommended work the customer can see.

Invoices, payments & PDFs

Turn approved estimates into invoices, record full or partial payments, send PDFs.

Inventory & purchase orders

Stock by location, low-stock alerts, vendors, POs with partial receiving.

Core charges & cross-references

Cores added to invoices automatically; find parts by any cross-reference number.

Time clock & attendance

Clock in and out, labor and drive timers, efficiency per technician.

Profitability reports

Profit by job, customer, technician and location; parts margin and labor recovery.

QuickBooks Online export

Customers, invoices, payments, products and vendors, ready to import.

Multiple locations

Every yard side by side on one dashboard, each with its own mechanics and stock.

Shop floor TV

Bays, technicians and road calls on a screen in the shop.

Push alerts

Approvals, arrivals and new requests on the phone — even with Relay closed.

Find shops map

Fleet customers find your locations on the Relay map and request service.

Switching from another system?

Export your customers, vehicles and parts, drop all the files into Relay, and it recognises each one and brings everything over in the right order. Need a hand? Send us your files.

FullbayShopmonkeyTekmetricMitchell 1SpreadsheetsAny other system

Questions shops ask

What is Relay?

Relay is shop and road service software for truck and trailer repair. Every repair lives on one work order — from the call or request, through dispatch, the mechanic on site, the estimate and the customer's approval, to the invoice and payment — and your office, your mechanics and your fleet customers all see the same job, live.

Who is it for?

Truck and trailer repair shops, mobile mechanics and roadside service businesses — from a two-mechanic shop with no dispatcher to companies running several locations.

Do mechanics need special devices?

No. Mechanics use Relay on their own phones (iPhone or Android). They accept road calls, navigate, run timers, add parts and photos, and can use voice commands. Relay can be installed on the home screen like an app — no app store needed.

How does live tracking work?

When a mechanic is on a road call and sharing location, the office sees them on the dispatch map and the fleet customer sees the ETA. Mechanics control when they share, and location is only visible to their own shop and the customer on that job. Phones pause location while an app is closed or the screen is locked, so the ETA updates while Relay is open on the mechanic's phone.

Can our fleet customers use it?

Yes. Fleet customers get their own portal: they request service, follow the mechanic's ETA, approve estimates, see photos and invoices, and look up every unit's repair history.

We use Fullbay, Shopmonkey or spreadsheets today. Can we bring our data?

Yes. Export your customers, vehicles and parts as CSV or Excel files and add them all at once — Relay recognises each file, matches the columns, and imports everything in the right order. Nothing is duplicated.

Does it work with QuickBooks?

Relay exports your customers, invoices, payments, products and vendors in the format QuickBooks Online imports.

Can we run more than one location?

Yes. Add each location with its own address, bays, stock and mechanics, and see every location side by side on one dashboard.

Is our data private?

Each shop's data is kept separate and is only visible to that shop's team, with access by role (owner, office staff, mechanic) — and to fleet customers only for their own vehicles and jobs.

How do we get started?

Set up your company in a few minutes, invite your mechanics with your shop code, and add or import your customers.

Something else?

Run the shop and the road together.

Set up your company in a few minutes.

Built forHeavy-duty truck repairTrailer repairMobile mechanicsRoadside serviceFleet maintenanceMulti-location shops